Dear Brands, Please Don’t Tell Me to Hurry Up

12 Jun
yellow and black road concrete barrier

Photo by Frans Van Heerden on Pexels.com

Not a week goes by that I don’t get at least five emails (from retail brands I generally respect) landing in my inbox with the phrase “Hurry Up!” in the subject line.

Now, I could do a little better at managing unsubscribes to avoid this annoyance altogether.

But as a digital and social marketer across a number of industries, I realize that email marketing is a critical component of any brand’s media mix. It still reigns supreme as the preferred channel for permission-based promotional messages. Which is why I keep an eye on promotional emails for trends in both form and function.

Still, while subject line scientists will point to urgency as one of the keys to a successful email, I don’t need to be told to “Hurry Up!” so bluntly in my inbox. It’s okay to say, “There’s still time,” or some similar and predictable construction. That I can live with. (Or just tell me what percentage off I can get this week.) But there’s always been something grating and inconsiderate about the phrase “Hurry Up!”

As many professionals struggle to slow life down and stay in the present, the last thing anyone needs is a brand demanding we go faster, faster, faster. Sure, we may have conceded the personal nature of the inbox years ago, but we don’t need to get bullied by a brand in it.

So sorry. You won’t be upping your open rate if I have anything to do with it.

Consider a piece on Inc. I recently stumbled across, penned by Minda Zetlin. She lists and recalls a number of TED Talks about taking time off or slowing down your pace, and one in particular where journalist Carl Honore admits he was reading way too fast to his son at bedtime in order to get to something else on his list.

It was a wake-up call for him. And when I read it I thought to myself, “Crap! I’ve been doing the same exact thing. Curious George might not be very good at exercising patience, but he’s never had to move along quite this fast either.”

As the influence of technology and choice compels us to go faster at nearly everything we do, slowing down becomes a battle – and most of the time we’re losing the battle.

Undoubtedly retail brands are facing stiff competition and disruption in every category, making the immediate sale very important. They’re not always in a position to tell their story over time and nurture the customer relationship, for fear they’ll lose the relationship as quickly as they gained it. In a way, their own first-time shopper discounting and free shipping strategies may become their double-edged sword. So they deliver messages relentlessly. And they demand of us.

Here’s hoping the smart ones will ditch the “Hurry Up!” reference in their subject lines and elsewhere.

Note: This blog entry previously appeared on my LinkedIn profile. But I thought I’d share it here on neildougherty.com too!

Side projects and my mobile-social personal challenge

8 Mar

Sometimes a side project is exactly what you need to feel creative again.

Because, let’s face it, inside of our everyday roles (both professionally and personally), things get stale.

I read an interesting article on firstround.com recently, where Spotify’s Tobias van Schneider was quoted as saying, “Side projects are great because you don’t need to know anything. You get to be a beginner because no one is watching you and there are no expectations. If you don’t have an idea, don’t stress about it, just go do something else. It’s this attitude that it doesn’t matter that allows us to be inspired and to work on only the things we truly want to work on.”

He’s spot-on (pardon the pun), because there’s nothing more liberating than finding time to work on something that you’re into, but doesn’t REALLY matter.

To this day, my interest in and borderline obsession with certain types of music and performers has always been enhanced by the unique, arresting, and irresistible works of art that graced the covers of their LPs. I wanted to find a way to feed this passion, and challenge myself to do it with some constraints (so that I’d actually do it).

Since my personal time is generally limited to what I can get done on my mobile device (I have three kids under the age of 5 who boss all other in-house tech already), I figured that was best tool for doing something interesting and creative – and for myself first.

My other outlet – the most scalable thing most mere mortals can get their hands on – was of course social media. Thus, my mobile-social challenge was born. I created a simple persona called Album Art Daily on Instagram and Twitter – each day (at least once, but generally more) – I jog my musical memory and curate a piece of album art that impresses me and share it with anyone interested in checking it out. All on my iPhone. Some insight about the band or the artist. A few simple hash tags. A few themes here and there. That’s all.

This little side project has already energized me to embrace simplicity in my role as a Consultant at Trellist Marketing and Technology. And it’s inspired me to think of the next small, insignificant and totally enjoyable thing I’d like to tackle.

What side projects are you working on?

AlbumArt_Daily on Instagram

I never wanted to write a eulogy…

8 Jan

…but as it turns out, I recently did. Man, that is one tough task. When a person means so much to you, no matter what you write, it just doesn’t seem to do their life justice.

At the same time, it’s an honor to be asked to write such important words. It will probably go down as one of the great honors of my life. And after going through the exercise, here are a few things I took from it:

1. It’s OK to keep it short. 

Memorializing someone is tough enough. So resist the temptation to tell every story that’s been shared with you. Shorter is often sweeter. And sweet is exactly what you’re looking to accomplish when crafting a remembrance.

2. Find a theme that works and hold on to it.

Zeroing in on a personality trait or specific memory is often a great way to get started. So if the words don’t pour out naturally, latch on to your loved one’s greatest positive or an unforgettable experience you shared with them. That should get things going.

3. Acknowledge the audience.

Just about everyone at the memorial ceremony has a special memory of the deceased. So while it’s natural to share your personal experiences as part of a eulogy, it’s also helpful to call out the element of shared grief and loss. Just as we celebrate together, we mourn together.

4. Don’t be afraid to quote.

Many people use songs and poems to express love and other assorted feelings. If you feel type-tied, it’s perfectly acceptable to quote a song lyric, poetic verse or snippet of scripture if that’s what it takes to deliver a fitting memorial for the one you’ve lost. While writing is a fairly regular activity for me, I followed my own wisdom here and appropriated some verses from a beloved poem to finish out what I had to say.

Now I just need to get through the delivery of the eulogy, which is another beast altogether. For that, I’m going to relax, take my time, print the pages out in bigger font size than usual, and forgive myself if I don’t keep it together.

Sorry for the bummer post, but it was on my mind.

And feel free to disregard my advice and approach it the Monty Python way too…

Imagine me with a mustache

9 Oct

Join me on my way to full stache status. This is a random one for sure, but this organization Supporting Kidds is helping children cope with the loss of a parent and all proceeds go their way. We grow mustaches to grow the funds they have to help.

Check out my page to learn more and offer support: http://www.firstgiving.com/fundraiser/neildougherty/mustaches-for-kidds-2012

 

Video grounded in art and culture

31 Jul

I’m constantly amazed by some of the content published on Vimeo. It’s proof that online video can be an outlet for art and a wonderful collision of tech and cultural experience. This clip titled “We Were Wanderers On A Prehistoric Earth” makes me wish I had the time and skill to be a filmmaker. And the narration is top notch.

Airtime: Destined to Suck?

11 Jun

There’s nothing worse than tech that sucks. And Sean Parker’s new video chat platform Airtime shows all the signs of sucking. Nevermind the less than impressive launch event with the silly celebrity appearances. It’s video chat with random people managed and matched by the preferences on your Facebook page. If Google + struggled to gain traction early on, imagine the slog Airtime will have ahead of them. This technology would be better off as a function of Facebook, not a stand alone service or app. Clearly, it’s all about the Seans (Parker and the other Sean who frankly looks like a UFC thug).

Meeting the minimum requirements of a team. Two Sean Crew.

Facebook Feel-good Factor

5 Jun

Nowadays, Facebook is taking quite a hit in the media. After an IPO generally viewed as a failure and big business abandoning ship on Facebook’s advertising platforms, you’d be led to believe that the social media giant is destined for the grave. I say that’s total bollocks. And here’s why: because Facebook makes people feel good. And feeling good is rarely in surplus. It’s a commodity that Zucks and his crew will find a way to monetize.

So forget the skepticism and the voyeuristic nature of the Facebook engine. Focus instead on the feel-good things it can do for you. In my case, I don’t get out much because the 3 kids under 2.5 thing is quite a challenge. Recently, we tried to go to the zoo and it lasted 25 minutes. It’s that crazy. On Facebook, I can share the 1 picture I got of my 2.5 year old son at said zoo with my Grandmother. Generations removed, she’s on Facebook. And she loves pictures. Feel-good stuff for sure.

I’ve got plenty of college friends that I don’t see much, if ever. We try to plan meet ups, it doesn’t work, and that’s life. Yet Facebook gives me a glimpse of their lives I can’t get anywhere else. I’m happy when they’re happy, bummed when they’re bummed, and I’ll take a picture of their kids at a park or enjoying an ice cream over a tasteless internet meme any day.

Facebook may be this or may not be that, but I dare say that more of its users associate it with positive interactions than they do with negative interactions. And when you feel good, who knows, you may even go so far as to click on an ad. Or not.

everything will be ok at Facebook

Wes Anderson’s newest world awaits…

14 May

Forgive me if I’ve gone ever so slightly off topic (movie creativity as opposed to advertising/marketing creativity), but I’m looking forward to Wes Anderson’s Moonrise Kingdom on May 25th. Like most artsy films, it will be in limited release. And based on my current situation (three children under 3 + zero free time) I’ll be waiting until it releases on Apple TV. Yet what’s so exciting is that in just a few glimpses of the film via trailer, you gather that Anderson has once again created a colorful cinematic world where characters young and old defy convention. Anderson has always had a great handle on the topic of outlaw adolescence (#Rushmore), and Moonrise Kingdom taps the topic once again.

adidas brings back a classic…on a barge

2 May

If you know world football, you know Edwin Van der Sar is one of the great goalkeepers of recent years. It’s good to see him back in action in this inventive spot from adidas for their “all in” campaign.

The Heads of State. Frickin’ great.

25 Apr

If you haven’t checked out the work these guys do, you should. The Heads of State are a Philly-based graphic design and illustration team with some pretty impressive credits and clients. Their work is readily on display at theheadsofstate.com. I especially dig their travel poster series – the New York City one is fantastic.

The Heads of State